Privacy Policy
tradervics.com is a wholly owned entity of the Trader Vic’s ("Trader Vic’s Worldwide"). All Rights Reserved.
Your privacy is one of our primary concerns. Trader Vic’s makes every effort to provide you with a safe and private environment. This Privacy Policy tells you what information we gather and how we use it. It applies to the following Trader Vic’s websites: shop.tradervics.com and any other site on which this Privacy Policy is identified as the applicable Privacy Policy (collectively referred to as "Trader Vic’s Sites"). It does not apply to the Trader Vic’s Job Board. The Trader Vic’s Job Board has a separate Privacy Policy which is located under the Terms and Conditions button. This Privacy Policy does not apply to affiliate websites that have published their own privacy policies. This Privacy Policy also does not apply to the websites of our business partners or to any third parties, even if their websites are linked to Trader Vic’s Sites. We recommend you review the privacy policies of the other parties with whom you interact.
For the purposes of this Privacy Policy, "Business Partners" means any subcontractor, vendor or other entity with whom we have an ongoing business relationship to provide products, services or information.
Information We Collect
We may ask you to provide personal information when you:
- Use Trader Vic’s Sites;
- Request services, support or information;
- Place orders for products or services;
- Participate in surveys, sweepstakes or other promotional activities;
- Share Trader Vic’s content through social media;
- Subscribe to newsletters, download white papers or other materials; or
- Contact us.
Information we may request includes, but is not limited to, your email address, name, title, address, telephone number, social media public profile, advocacy areas of interest, advocacy contacts or business/company information. If you make a purchase, we may ask for your credit card number and billing information. Forms that you may fill in will indicate whether information requested is required or optional.
We also collect information about your visits to Trader Vic’s Sites, including the pages you view, the links and ads you click, search terms you enter, and other actions you take in connection with Trader Vic’s Sites and services. In addition, we collect certain information from the browser you used to access a Trader Vic’s Site, such as your Internet Protocol (IP) address, browser type and language, access times, the Uniform Resource Locator (URL) of the website that referred you to the Trader Vic’s Site and to which website you browse.
In order to offer you a more consistent and personalized experience in your interactions with Trader Vic’s Sites, information collected through one source may be combined with information obtained through other Trader Vic’s resources. We may also supplement the information we collect with information obtained from other parties.
Some Trader Vic’s offerings may be co-branded and offered in conjunction with another company. If you register for or use such offerings, both Trader Vic’s and the other company may receive information collected in conjunction with the co-branded services, and may use the information according to each company's privacy policy and other agreements with you.
Information Usage
Trader Vic’s uses your personal information to:
- Deliver the services and support or carry out the transactions you have requested;
- Send communications to you, such as your transaction status (for example, order confirmations), information about products and services, promotional offers, and surveys;
- Customize, analyze and improve our products, services, technologies, communications and relationship with you;
- Protect the security or integrity of Trader Vic’s Sites, our business, or our products or services; or
- Otherwise, as disclosed to you at the point of collection.
Disclosing Your Information
Trader Vic’s shares your information with Business Partners to carry out the transactions you request, to provide services to you, to provide you with information you may find useful (for example, partner discounts and advocacy updates), to customize and improve our products and services, so that you can share through social media, and/or to update records. In addition, we may disclose your information when legally required or to protect our rights.
Collection and Use of Children’s Information
Trader Vic’s Sites are not directed toward children. We do not knowingly collect information from children under the age of 13 years. If you are under 18 years of age, please do not submit any personal information through Trader Vic’s Sites without the express consent and participation of a parent or guardian.
Cookies and Tracking
Trader Vic’s Sites use "cookies" to enable you to sign in to our services and to track your traffic patterns. A cookie is a text file that is placed on your computer's hard drive. Cookies help us personalize and make improvements to Trader Vic’s Sites so that you can have a pleasant and productive experience. You can set your browser to send a warning message before accepting cookies or to refuse cookies. Check your browser for instructions on how to handle cookies. If you choose to decline cookies, you may not be able to use all of the features of Trader Vic’s Sites.
Online Behavioral Advertising by Trader Vic’s and Others
Trader Vic’s also works with third party advertising and personalization partners that use cookies to help us display personalized content and appropriate advertising during your visits to Trader Vic’s Sites and other websites. These cookies identify the pages you view, the links and ads you click on, other actions you take on those web pages, and the site from which you came before arriving at a web page. This also helps us measure the performance of our advertising campaigns.
Similarly, third parties use cookies to deliver advertising for companies other than Trader Vic’s to you on the Internet, whether you are on Trader Vic’s Sites or other websites, based on your visits to Trader Vic’s Sites and other websites. These cookies assist the third parties in identifying the pages you view, the links and ads you click on, other actions you take on those web pages, and the site from which you came before arriving at a web page.
If you would like to opt out of this program, please visit the Network Advertising Initiative opt-out page located at http://www.networkadvertising.org/choices.
"Do Not Track" Signals
Please note that while you may have the ability to opt-out of targeted advertising through the http://www.networkadvertising.org/choices link above and you may be able to control the use of cookies through your web browser as described in the "Cookies and Tracking" section above, some web browsers may give you the ability to enable a "do not track" setting that sends a special signal to the websites you encounter while web browsing. This is different from disabling certain forms of tracking by declining cookies in your browser settings, as browsers with the "do not track" setting enabled still have the ability to accept cookies. Trader Vic’s does not respond to web browser “do not track signals” at this time. If we do so in the future, we will describe how we do so in this Privacy Policy.
Email Marketing
Some marketing you receive, including email marketing, may also be personalized based on your visits to Trader Vic’s Sites. In addition, when you click on some links in the email marketing, our email service provider may place a cookie on your browser. This cookie would be linked to your email address and used to gather information about the products and services you view on Trader Vic’s Sites. Information gathered may be used to personalize and customize future email marketing messages you receive. You may opt out of receiving email marketing by clicking on the unsubscribe link provided in the email message you receive from Trader Vic’s.
Notification of Privacy Changes
Trader Vic’s reserves the right to change this Privacy Policy at any time. When changes are made, they will be posted to Trader Vic’s Sites immediately with a revised Effective Date. We encourage you to periodically review this Privacy Policy.
Third Party Sites
Please be aware that other websites that may be accessed through Trader Vic’s Sites may collect personal information about you. The information practices of those third-party web sites are not covered by this Privacy Policy. Trader Vic’s does not have any responsibility for the practices of entities, websites and/or other sites not owned by Trader Vic’s.
Credit Card Data
Trader Vic’s recognizes your concerns about web commerce and transactions using bank and credit card information. Therefore, Trader Vic’s is committed to keeping personal information secure during commerce transactions by using a secured SSL encryption with all direct transactions that involve using credit card or banking information.
Policy Guidelines for Editorial Content
The goal for editorial content on tradervics.com is to be accurate, fair, complete and ethical. We are committed to a policy of editorial neutrality. Although content on tradervics.com contains information about legal issues, the content is not intended to serve as legal advice. Users who have specific questions about legal issues should consult with legal counsel.
Content from External Sources and Links to External Sites
Content from external sources will be labeled to indicate the source of the information when the information was not generated by the Website's editorial staff. Content on the site may contain links to non-tradervics.com content. These links do not constitute an endorsement of the linked content and tradervics.com does not guarantee the accuracy of the linked content.
Corrections and Clarifications
We are committed to quickly correcting any factual errors or errors in interpretation. Editorial staff members will address any errors brought to their attention and make an appropriate correction as soon as possible. This includes misspellings as well as factual or information errors identified in archival articles after they have been published. The goal is to correct all content so no errors remain in our permanent archive. We also will provide clarifications in cases where, in our judgment, the wording or the headline on an article may lead to misinterpretation.
Effective Date
January 1, 2022
Terms of Use
Please also read our website terms of use.
FAQ
Reservations
How can I make a reservation?
Please reach out by phone or email directly to the location you wish to visit. You can find contact details for all our locations on our Locations Page.
General Information
What is Trader Vic’s?
Founded in 1934, Trader Vic’s began when Victor Bergeron transformed ‘Hinky Dinks’ into an island-inspired retreat, pioneering a global dining and cocktail empire. Known for introducing exhibition cookery, Chinese wood-fired ovens, and multi-ethnic fusion cuisine, Trader Vic’s also revolutionized the world of cocktails. In 1944, Victor Bergeron created the iconic Mai Tai, a drink that became a symbol of tropical escapism and remains a staple in bars worldwide. When Bergeron first crafted the Mai Tai, he served it to his friends from Tahiti, Ham and Carrie Guild. Upon tasting it, Carrie exclaimed, “Mai Tai—Roa Ae!” meaning “the best—out of this world!” in Tahitian, solidifying its place in cocktail history.
In 2024, Trader Vic’s celebrated 90 years of blending tradition with modern innovation, continuing its legacy as the original purveyor of island hospitality.
Where can I find Trader Vic’s locations?
You can find all our locations worldwide on our Locations Page.
What are Trader Vic’s opening hours?
Opening hours vary by location. Please check the Locations Page and contact your desired venue directly for details.
Menu and Offerings
Do you offer vegan or gluten-free options?
Yes, many of our locations offer vegan and gluten-free menu items. We recommend contacting the specific location for details about their menu offerings.
Are Trader Vic’s Mai Tais the same everywhere?
The Mai Tai is our signature cocktail and is available at every location worldwide. We continue to follow the classic recipe created by our founder Trader Vic Bergeron. Our locations also offer a selection of “Tropical Tais” which are flavorful variations of the iconic Original Mai Tai
Merchandise
Do you sell Trader Vic’s merchandise or tiki mugs?
Yes! Visit our Shop to browse our collection of tiki mugs, apparel, and more.
Can I purchase Trader Vic’s famous Mai Tai Mix online?
Absolutely! Our Mai Tai Mix is available in our Online Store.
Private Events and Catering
Can I host a private event at Trader Vic’s?
Yes, Trader Vic’s offers private events and catering services at most locations. Contact your preferred location directly for availability, menus, and pricing.
Do you cater offsite events?
Many Trader Vic’s locations provide offsite catering. Contact your local Trader Vic’s location to inquire about catering options.
Other Questions
Can I bring my own cake or a bottle of wine?
This policy varies by location. Please contact your local Trader Vic’s location for details regarding outside food and beverages.
Do you offer gift cards?
Yes, gift cards are available at select locations. Please note that gift cards are non-transferable and cannot be used at all Trader Vic’s locations or in our online store. We recommend contacting your preferred location directly for details on their specific gift card program.
How do I stay updated on new events, specials, and promotions?
Follow us on social media @tradervicshospitality and subscribe to our newsletter in our footer for the latest updates.
Orders & Shipping
Where do you ship from?
All orders ship from our headquarters in Martinez, California.
Do you ship internationally?
Yes! We offer international shipping. Please note, international orders may be subject to customs duties, taxes, and fees which are the responsibility of the customer.
How long does shipping take?
Orders typically ship within 3-5 business days. Shipping timelines may vary depending on your location and chosen shipping method.
Can I track my order?
Yes, you’ll receive a tracking number via email once your order has shipped.
Returns & Exchanges
What is your return policy?
We accept returns on unused items in original packaging within 30 days of delivery. Returns must be authorized before sending—email us attradingpost@tradervics.comto request a return authorization number (RA#).
Do you cover return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
How long does it take to receive a refund?
Refunds are processed within 10 business days of receiving and approving your return. Please allow additional time for your bank to reflect the credit.
Can I exchange an item?
We recommend initiating a return and placing a new order for the desired item.
Pre-Orders & Bundles
How do pre-orders work?
When you place a pre-order, you're reserving an item that will ship at a later date. Estimated shipping times will be noted on the product page. All pre-orders are subject to our standard refund and cancellation policy.
What’s included in a product bundle?
Each bundle includes multiple items at a discounted price. Product descriptions will list what’s included.
Payments & Discounts
Can I use more than one discount code?
Only one discount code can be used per order, unless otherwise stated.
I forgot to apply my discount code—can it be added after purchase?
Unfortunately, discount codes cannot be applied retroactively.
Account & Privacy
Do I need an account to place an order?
No, but creating an account allows you to view your order history and track shipments.
How do you protect my personal information?
Please refer to ourPrivacy Policyfor full details on how we collect, store, and use your data.
How can I update my account info or password?
Log in and navigate to your account settings to update your details.
Marketing & Communication
How do I subscribe to your emails and texts?
You can opt in via our website pop-up, checkout, or sign-up forms. Message and data rates may apply. Consent is not a condition of purchase.
How do I unsubscribe?
For emails, click the "unsubscribe" link at the bottom of any email. For texts, reply STOP to any message you receive.
What kind of messages will I receive?
You’ll receive updates on new products, special offers, promotions, and event announcements.
What if I change my phone number?
Please reply STOP from your old number before deactivating it to avoid issues. Failure to opt out may result in unwanted messaging to the new number owner.
Legal & Compliance
What are your Terms of Service?
You can read our full Terms of Servicehere.
How do you use cookies?
We use cookies to enhance your site experience, analyze performance, and deliver personalized ads. For details, view ourCookie Policy.
Do you share my data with third parties?
We use tools like Meta, Google, and Shopify integrations to operate our site and ads. Some data may be shared under these platforms' terms. See our Privacy Policy for details.
Online Shop
What products are available in the Trader Vic’s online shop?
Our online shop offers a curated selection of Trader Vic’s merchandise, including tiki mugs, Mai Tai Mix, speciality syrups, apparel, barware, and unique gifts.
Do you ship internationally?
Yes, we offer international shipping for many items. Shipping rates and availability vary by region and will be calculated at checkout.
How long will it take to receive my order?
Orders are typically processed within 5-7 business days. Shipping times depend on your location and the shipping method selected at checkout. You will receive a tracking number once your order is shipped.
What should I do if my item arrives damaged?
If your item arrives damaged, please contact us at tradingpost@tradervics.com within 7 days of receipt with photos of the damage and your order number. We’ll make it right!
Do you offer gift wrapping?
We currently do not offer gift wrapping.
Can I purchase gift cards for the online shop?
We currently do not offer gift cards for the online store.
Are limited-edition items restocked?
Most of our limited-edition items, such as tiki mugs, are exclusive and may not be restocked once sold out. Be sure to grab them while they’re available!
How do I contact customer service for the online shop?
For any questions or concerns, please reach out to our customer service team at tradingpost@tradervics.com or use the contact form shown above.