Shipping & Returns

Return and Exchange Policy

Your satisfaction is important to us. If you feel your purchase(s) did not meet your expectations, contact us via email sent to: tradingpost@tradervics.com

We authorize returns/exchanges on a case by case basis, and reserve the right to refuse a return/exchange on any item(s) purchased we deem as not having met the following requirements listed below:

Item(s) to be returned/exchanged must be issued a return authorization #, to request an RA#, contact us via email sent to: tradingpost@tradervics.com
Returns received prior to having been issued an RA# may be refused, and do not meet requirements for refund or exchange.
Item(s) must be returned within 30 days of delivery date, and within 15 days of being issued an RA#.
Item(s) must be unused and in original condition. Packaging must be in suitable condition for protecting the item(s) to be returned.
Unless return is due to error made by Trader Vic's - You/customer is responsible for the cost of return shipping charges.
Refund/Credit/Exchange will be initiated once returned item(s) have been received and accepted as compliant to our policy.
Shipping fees are non-refundable in most cases.
Your return will be processed as quickly as possible and may take up to 30 days, from the day of our having received the item(s) to returned/exchanged.

Please note: Credit card policies vary and we recommend you/customer allow one to two billing cycles for the refund to appear.

With questions or concerns, send email to: tradingpost@tradervics.com

We appreciate your business!

How can we help?

FAQ

Reservations

How can I make a reservation?

Please reach out by phone or email directly to the location you wish to visit. You can find contact details for all our locations on our Locations Page.

General Information

What is Trader Vic’s?

Founded in 1934, Trader Vic’s began when Victor Bergeron transformed ‘Hinky Dinks’ into an island-inspired retreat, pioneering a global dining and cocktail empire. Known for introducing exhibition cookery, Chinese wood-fired ovens, and multi-ethnic fusion cuisine, Trader Vic’s also revolutionized the world of cocktails. In 1944, Victor Bergeron created the iconic Mai Tai, a drink that became a symbol of tropical escapism and remains a staple in bars worldwide. When Bergeron first crafted the Mai Tai, he served it to his friends from Tahiti, Ham and Carrie Guild. Upon tasting it, Carrie exclaimed, “Mai Tai—Roa Ae!” meaning “the best—out of this world!” in Tahitian, solidifying its place in cocktail history.

In 2024, Trader Vic’s celebrated 90 years of blending tradition with modern innovation, continuing its legacy as the original purveyor of island hospitality.

Where can I find Trader Vic’s locations?

You can find all our locations worldwide on our Locations Page.

What are Trader Vic’s opening hours?

Opening hours vary by location. Please check the Locations Page and contact your desired venue directly for details.

Do you offer vegan or gluten-free options?

Yes, many of our locations offer vegan and gluten-free menu items. We recommend contacting the specific location for details about their menu offerings.

Are Trader Vic’s Mai Tais the same everywhere?

The Mai Tai is our signature cocktail and is available at every location worldwide. We continue to follow the classic recipe created by our founder Trader Vic Bergeron. Our locations also offer a selection of “Tropical Tais” which are flavorful variations of the iconic Original Mai Tai

Merchandise

Do you sell Trader Vic’s merchandise or tiki mugs?

Yes! Visit our Shop to browse our collection of tiki mugs, apparel, and more.

Can I purchase Trader Vic’s famous Mai Tai Mix online?

Absolutely! Our Mai Tai Mix is available in our Online Store.

Private Events and Catering

Can I host a private event at Trader Vic’s?

Yes, Trader Vic’s offers private events and catering services at most locations. Contact your preferred location directly for availability, menus, and pricing.

Do you cater offsite events?

Many Trader Vic’s locations provide offsite catering. Contact your local Trader Vic’s location to inquire about catering options.

Online Shop

What products are available in the Trader Vic’s online shop?

Our online shop offers a curated selection of Trader Vic’s merchandise, including tiki mugs, Mai Tai Mix, speciality syrups, apparel, barware, and unique gifts.

Do you ship internationally?

Yes, we offer international shipping for many items. Shipping rates and availability vary by region and will be calculated at checkout.

How long will it take to receive my order?

Orders are typically processed within 5-7 business days. Shipping times depend on your location and the shipping method selected at checkout. You will receive a tracking number once your order is shipped.

Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email so you can monitor its delivery status.

What is your return policy?

We accept returns for unused, unopened merchandise within 30 days of purchase. For more information, visit our Returns and Exchanges Policy.

What should I do if my item arrives damaged?

If your item arrives damaged, please contact us at tradingpost@tradervics.com within 7 days of receipt with photos of the damage and your order number. We’ll make it right!

Do you offer gift wrapping?

We currently do not offer gift wrapping.

Can I purchase gift cards for the online shop?

We currently do not offer gift cards for the online store.

Are limited-edition items restocked?

Most of our limited-edition items, such as tiki mugs, are exclusive and may not be restocked once sold out. Be sure to grab them while they’re available!

How do I contact customer service for the online shop?

For any questions or concerns, please reach out to our customer service team at tradingpost@tradervics.com or use the contact form shown above.